CARRIAGE TERMS

Thank you for choosing www.packwarmcrew.com. We are committed to processing your orders promptly and accurately, and to delivering your insulated lunch bags and related products via reliable logistics services.

Please read the following shipping policy before placing an order to understand details regarding order processing, delivery, and logistics exceptions.

I. Order Processing
We begin processing your order once it has been successfully submitted and payment is complete.
Typically, orders are processed and handed over to the logistics provider for delivery within 1–3 business days.
Order processing times exclude weekends and certain public holidays. Processing times may be extended due to high order volumes, inventory adjustments, or other special circumstances.

II. Delivery Time
Once processing is complete, the order enters the delivery phase.
The estimated delivery time is generally 3–7 business days. Actual delivery times may vary based on the destination region, logistics routes, weather conditions, holidays, carrier operations, and other uncontrollable factors.
Delivery times are estimates only and do not constitute a guaranteed delivery date.

III. Shipping Costs
Specific shipping costs will be displayed on the checkout page based on your order details.
If your order qualifies for specific shipping promotions offered by the site at the time, those offers will be applied as indicated on the checkout page.

IV. Delivery Address
Please ensure that the recipient’s name, address, postal code, and contact number provided at checkout are accurate and complete.
Delivery failures, returns, or delays caused by incorrect, incomplete, or unrecognizable addresses may require rescheduling the delivery. Responsibility for any resulting additional costs will be determined on a case-by-case basis.
If you need to change the delivery address after the order has entered the delivery process, please contact us immediately; however, we cannot guarantee that the change can be successfully made.

V. Logistics Tracking
Once the order has shipped, if the logistics provider offers tracking services, we may provide you with tracking information via your order details or relevant notifications.
You can check your package’s shipping status using the tracking number.
Please note that there may be a delay in logistics updates, so the information displayed on the tracking page may not reflect real-time status. VI. Delivery Delays
While we strive to process and deliver orders within the estimated timeframe, certain circumstances may cause delays, such as:
Severe weather;
Holidays or peak logistics periods;
Logistics network adjustments;
Transit irregularities;
Incomplete delivery address information;
Unforeseen public events;
Other circumstances beyond our reasonable control.
If your package experiences an unusual delay, we will assist you in checking its status to the best of our ability.

VII. Package Marked Delivered but Not Received
If tracking information indicates the package has been delivered but you have not received it, please first check for safe drop-off locations near the delivery address and verify with family members, colleagues, or others who might have accepted the package on your behalf.
If the package still cannot be located, please contact us promptly with your order number and tracking information, and we will assist in resolving the issue based on the specific circumstances.

VIII. Damaged Packages
Upon receipt, please inspect the outer packaging and the condition of the items as soon as possible.
If the items show obvious damage from transit, please contact us promptly and provide:
Order number;
Item details;
Photos of the outer packaging;
Photos of the damage.
We will verify the situation and assist in resolving the matter in accordance with our after-sales policies.

IX. Returned Packages
If a package is returned by the logistics provider due to an incorrect address, failure to receive, refusal of delivery, or other reasons, please contact us promptly.
The feasibility of re-delivery and any associated costs will be determined based on the specific details of the order.

X. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
If the order has not yet entered the processing or shipping stage, we will assist with the cancellation. If the order has already been processed or shipped, direct cancellation may not be possible, and the request will need to be handled in accordance with the website’s refund and return policies.

XI. International or Cross-Regional Delivery
Deliverable regions and available delivery methods are subject to the information displayed at checkout.
Delivery times, logistics requirements, and associated costs may vary by region. Customers are responsible for providing accurate delivery information and completing any necessary procedures required by the regulations of the destination region.